Charlie’s K-9 Camp Policies
Payment is expected when you pick up your dog(s). We accept cash and the following credit/debit cards: Visa, Discover and Mastercard NOTE: There is a $10 minimum when using a credit/debit card.
In order to fully serve all of our clients we ask that you notify us 96 hours in advance of a holiday reservation and 48 hours for routine reservations if your plans change and you no longer need to send your dog(s) to us for the specified time. If proper notice is not given and we have turned people away because we have a full house, you will be asked to pay for the time scheduled if you do not cancel with specified time frame or if your dog is picked up early. With a valid email address on file you will receive automated email reminders 10 days and 3 days before your reservation which will help you remember to contact us if there is a change in your plans. Please add our email address to your contact/safe sender list to ensure you receive all email communications.
It is your responsibility to provide proof of your dog’s vaccinations when you first schedule your dog and each time your dog’s vaccinations are renewed. By North Carolina state law we may not kennel dogs whose rabies vaccinations are not currant. While distemper/parvo and the Bordetella (kennel cough) vaccinations are not required by law we do require these vaccinations before your dog(s) is kenneled at our facility. We must have current vaccinations records for our files or your dog(s) will not be allowed to stay with us. Your veterinarian my fax the records to us at 336.712.0031 or you can bring a copy for our files. If your pet(s) are brought for boarding/training/play dates and we do not have a current copy of required vaccinations your pet will not be able to stay with us. This includes boarding, training, play dates or grooming.
Change of Information
If you move, change a phone number or if there is a change in the instructions for your pet’s care please let us know so we can update our records.
Owner Understands and Agrees
*We reserve the right to suspend play dates during high volume boarding such as holidays, spring breaks, etc. We will post that we are not offering play dates by posting a notice that play dates have been suspended in the office as well as on our Facebook page several days in advance.
*During extremely wet, cold or hot weather we may limit or suspend play dates by posting a notice in the office as well as on our Facebook page. During these conditions we recommend you check the Facebook page or call the office before bringing your pup.
Each of the foregoing provisions contained in the agreement above shall be in force and effect and shall apply to each and every occasion on which the dog owner boards and/or enrolls in training and/or for play dates unless otherwise cancelled or superseded by a written stipulation agreed to and signed by both parties. Owner agrees to abide and be bound by these rules and regulations.
It is the owner’s responsibility to read and understand all of the rules and regulations set forth above and that they are to communicate with Charlie’s K-9 Camp if clarification of any of these policies is needed.
Revised: February, 2020